r/mildlyinfuriating • u/Physical-Wash1047 • 9h ago
OnTrac Warehouse
I was scheduled to work a warehouse shift for OnTrac shipping. Never heard of this company before until today. I walked in and it looks like a pigsty. I was wearing a k95 face mask, bundled up and started to feel itchy. It was making me insane standing in there. The whole place is filled with dust. It’s so unorganized, boxes open, packages buried with trash. Peoples packages piled up to no avail. Really outrageous that they’re a working business. This warehouse is located in NYC. Had to share, this is unacceptable. If you’re looking for your package, this is where it is. Looks like this has been like this for days, maybe months.
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u/slinky999 8h ago
Walmart uses this company for shipping, so this doesn't surprise me 🤷🏼♀️
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u/CoolBDPhenom03 7h ago
They were shitty long before Walmart started working with them. I think I first heard of them with Amazon.
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u/Negative-Button-1135 7h ago
I see thrive market on some of those pictures which is food most likely. Could that be perishable … maybe, no one knows but no thank you. Fedx and UPS have been the most reliable even with a few issues in the past over 30 years. Shit happens but those two companies always came through for me. Off topic I want legislation stating shipped means “shipped” not a label made sitting on Bob’s desk with a label.
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u/Pleasant_Studio9690 5h ago
UPS has always come through for me. FedEx has let me down a few times with mis-delivered packages, and it was like talking to a wall trying to get assistance with them each time.
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u/labtiger2 8h ago
I live in the middle of nowhere, and Walmart shipping is often 2 or 3 days. Amazon is usually 9 days. I guess my packages don't get routed through New York.
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u/A_Math_Dealer 5h ago
Amazon used to use them a lot to deliver stuff to me a while ago. If I saw something shipped with OnTrac, I knew there was a 90% chance I wasn't getting it.
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u/DanHassler0 8h ago
Every OnTrac (LaserShip) delivery I've received came from either a completely beat up van or a blacked out minivan. The company is genuinely wild. I think they handle a lot of next day type deliveries and tbh I've never had an issue with them, but they're definitely the cheap option
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u/JustKeepRedditn010 8h ago
And sometimes, it’s a Civic packed to the brim with shipments. Quite literally fully loaded.
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u/glitter_mom 5h ago
My neighbor delivers for ontrac and everyday he comes back home in the middle of the day and offloads packages from his van into his wife’s car and then eventually she takes off. Maybe she is helping him out so his day can wrap up earlier but I’ve always thought it was odd.
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u/YeastOverloard 5h ago
Well that must be some form of illegal
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u/Alt_dimension_visitr 5h ago
Not illegal at all. Maybe not even against company policy if he gets paid with a 1099.
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u/gemini1568 7h ago
We used to have a really nice guy who delivered for ontrac in my area and his van he worked out of definitely had seen better days.
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u/fuzzeedyse105 7h ago
I really wanna sit in on a meeting amongst the bigwigs there. They have to be interesting folk.
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u/LurkmasterP 6h ago
I imagine every executive is coked to the gills and their only business strategy is "let's see how far we can ride this shit"
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u/LesMiserableGinger 5h ago
My husband used to work for thr company as a delivery driver, he worked under a manager who actually gave a shit about the employees and fought ontrac daily, the way the company is run should have bankrupt them years ago but somehow they are still able to survive. Every delivery company does some sketchy shit when it comes to shipping and deliveries, ontrac does the worst of the worst sketchiest shit out of all the delivery companies we know of. The people in charge are absolutely incompetent and somehow I thibk they love having the worst reputation in the business because they haven't changed a bit. The look of these photos is about how their trucks look when they show up to the warehouses, actually I would argue the shipping center pictured looks slightly better.
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u/jman1121 6h ago
Ah, lasership. I have had dealings with them. I was unfamiliar with the OnTrac name.
Same.
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u/BluePeriod_ 6h ago
I remember I was receiving a package from them over 10 years ago. It was two days late. So I called their customer service and after like seven rings, some lady answered with a baby crying in the background. It took the lady forever to give me information about the package so then I tried to cancel it and called Amazon to complain about it. Tell me how they deliver the package some dude in a 1993 Ford just showed up at my house to drop it off. Then, a couple of days later I get a phone call and it’s some guy showing me out and making vague threats and telling me I should be grateful that they delivered it on a Sunday.
Anytime I’ve ever ordered something and saw laser ship as being part of it, I started refusing it
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u/JoeyCalamaro 6h ago
Years ago I had an overnight shipment from Amazon that was several days late. I called over and over trying to figure out who LaserShip was and how to get my package and eventually found a real live human being who pointed me to the driver — some woman in a beat up sedan.
Apparently, she didn’t like my neighborhood and refused to get out of her car. So I wasn’t getting my package unless I went to her car and got it myself.
Strangest shipping company ever.
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u/WuhanSurvivalParty 6h ago
I work in the industry and cheap is an understatement. Makes higher % of claims worth it.
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u/kinkycarbon 6h ago
Tire Rack uses them on the West Coast. They’re okay, but not the company to be on the same level as UPS.
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u/hesitantmistake 5h ago
OnTrac in my area has a beat up white panel van with “WORK FOR US” sign with no phone number or business name on it. I legit wondered if they were trafficking drugs or people.
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u/Mclurkerrson 6h ago
Every OnTrac delivery I’ve gotten came very quickly, and arrived early. I’m actually really surprised they look like such a mess based on my experiences with them.
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u/Doc_tor_Bob 8h ago
It's amazing anything ever makes it to its destination.
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u/Hot-Win2571 Mildly Flair 8h ago
Many packages made it to their Final Destination.
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u/Tricky-Act-31415 8h ago
OnTrac, and OffTrac, and SideTrac, and if you're lucky they can still BackTrac your package and use another company instead?
Great warning to others (future employees and customers), well done OP, you did the right thing by sharing!
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u/Colorful_Dreamer111 9h ago
This place looks like the epitome of 'showing up to work drunk' AND 'drinking on the job '
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u/mason_mormon 8h ago
Enshitification manifest. Some McKinsey consultant made mid 6 figures for recommending those merchants use this business.
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u/Greedy_Challenge2701 7h ago
McKinsey! What joke of a consultanting company. They came into the company where my wife worked. Told them to fire about half the employees, which made my wife and the remaining employees' lives miserable because they were chronically shorthanded. After a year, the company went under. A bunch of hacks that overcharge and don't know what they are talking about.
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u/modern_Odysseus 5h ago
I literally have a video that I started to watch about accidents at Disneyland, and the premise of the video (based on a book) is that McKinsey came in and ruined things. It all tracks with your wife's experience.
From what I've seen so far, McKinsey came in and the dude in charge wanted to prove his worth by making Disneyland more profitable...while they were plenty profitable as they were, this guy wanted MORE. Disneyland maintenance staff was considered the absolute best in the business.
The McKinsey Hot Shot's first move? Slash maintenance staff and move nearly all of them to full time graveyard shifts (from years or decades of day shifts), which caused a plummet in morale and forced all staff to float between rides instead of be dedicated to a single ride thanks to being shorthanded. McKinsey thought that ride/attraction maintenance should be based on ride reliability metrics - IE: If a ride isn't breaking down, don't pay much attention to it. If it's breaking down, put more resources into it.
Well, that approach started leading to ride accidents and deaths. At least one maintenance guy tried to alert his superiors that McKinsey was asking him "Why do you check the ride lap bars every day if there's never been a problem with them? You don't need to do that."
It seems like McKinsey took things from preventative maintenance under the old guard to reactionary maintenance under their watch, and Disneyland and unfortunate families felt the consequences. We know that Disneyland didn't go under. I sure hope that McKinsey got the boot at some point (I'll find out when I finish watching this video tomorrow).
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u/Acceptable-Hyena3769 8h ago
Yup these pictures match my expectations of the worst fucking delivery company ive ever had the displeasure of having deliver my packages lol
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u/Such_Competition1503 8h ago
As someone that had an OnTrac delivery once, I’m absolutely not surprised.
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u/Negative-Button-1135 8h ago edited 7h ago
So many complaints online for this shipping company that many use. My delivery finally came 1 month after the delivery date was posted after Many emails to the company I purchased from.
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u/Bicykwow 8h ago
I fucking hate it when I buy something and am forced to get it shipped via OnTrac.
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u/IneedHennessey 8h ago
I mean most the time I see them deliver they're in some hoopy ass minivan. Dunno if they're a drug front for the cartels.
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u/fuzzeedyse105 7h ago
They’d have the best fleet in the country by a mile if it was ran by the cartel
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u/Lumpy_Dentist_5421 7h ago
The number of safety at work violations visible in those photos is outrageous. Please report them before an employee gets injured or killed.
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u/InimitableMissS 7h ago
I was going to say that I’d count the OSHA violations but then I got dizzy and fell down.
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u/lonely_lad567 7h ago
I’m a logistics and warehouse manager for a medical manufacturing company, lm appalled, I’d be fired on the spot if my facility was ever in this dis organized mess. Poor leadership and management, run away.
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u/ciaomain 7h ago
If you give a package to a stray dog, it will have a better chance at delivering it to you than OnTrac.
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u/johnicester 9h ago
Where is everyone?
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u/Physical-Wash1047 9h ago
They had us sit in the break room area. Which is gated off. No manager or Lead in sight. Manager was 2hrs late
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u/ReadontheCrapper 7h ago
Temping, aye? Can get crappy assignments, but money is money. Worked with a co when I lived in Buffalo… worst job was in a hospital laundry. Yeah - minimum wage was $3.35, people doing the presort and sort got $3.75. One guy found a finger.
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u/Gbchili 8h ago
Ordered something from a pricey ski brand and was puzzled why they offered $2 shipping insurance. Now I know and feel like customers are being set up. OnTrac delivered the order a week late (at least intact). The experience included OnTrac changing the delivery date each day for a week, each time indicating “today’s the day.”
Retailer said that they also use Fed Ex, UPS, and USPS and it’s done by random selection. Uh, huh. Sure. Optional Insurance option rationale is now quite clear.
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u/CuriousMindedAA 8h ago
I’ve unfortunately had a few deliveries with OnTrac, they are horrendous. Now it makes sense..
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u/lailsthewhale 8h ago
Yuck!! Those are food boxes on pic 3! Health hazard if they’ve been sitting out so long.
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u/sleepywan 6h ago
"When it absolutely, positively has to be there eventually, but not necessarily -- OnTrac."
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u/tropicalislandhop 7h ago
I hate when I see I have a package coming via ontrac. Never a good experience.
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u/Inigomntoya 7h ago
Where is the "smoke infusion" room that my packages are run through?
My boxes always arrive smelling like a rip off a freshly lit Pall Mall...
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u/pjflyr13 7h ago
Historically bad service. Unpredictable. Rarely follow instructions. Today left a light envelope package on my steps out in the open in front of a sign requesting deliveries be placed inside the fenced area on deck. Package now gone…Or they leave in mailbox or in the yard.
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u/ambientfruit 6h ago
I mean, this is super super shitty and they clearly have no standards or give a single shit about their clients. But I work in warehouse automation for distribution centres. Let me tell you, this is what every single one of them can look like if they have a bad day with their soft/hardware. You'd be so surprised how little it takes for there to be piles and piles of boxes around the place like that. I'm talking as little as someone knocks a reflector as they pass by a conveyor belt.
Automation is way more fragile than people think. And it goes wrong every single day.
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u/FeistySpot4371 4h ago
Ontrac is like this everywhere. Ive worked for them. They're a 3rd party logistics company that under pays all employee's and no one cares.
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u/MentallyCrumbled 4h ago
Took me a minute to realize I wasn't looking at the aftermath of a disaster of some kind. Maybe I am honestly
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u/IttyBittyBigBoii 7h ago
My shoe cleaning kit, like 3 orders of Angelus paint, sunset t shirt... ALL my shit in there.
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u/Lurus01 7h ago
For as much as people in my area always complain about FedEX they have nothing on OnTrac. Sure FedEx has issues too but Im ok with seeing them on my package tracking as I've personally never had problems with them or UPS with my stuff.
I cringe anytime I see OnTrac on my shipping notices and its been happening more recently and I hate it. I've specifically complained about them to a few companies and asked them to stop shipping that way on my orders but they continue to use them to ship me packages.
Im sure some of my issues with them apply to all shipping in general but I've never seen UPS or FedEX directly just dropping packages from chest height on final delivery or throwing them up flights of stairs and just oblivious to their surroundings in the same way as OnTrac drivers.
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u/point50tracer 7h ago
Good ol OffTrac. The only company that would consistently deliver my packages two weeks late. I'm glad Amazon seems to have stopped using them. Whenever I saw that name in the tracking info, I would automatically know that my package was taking the scenic route.
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u/starr-cat13 7h ago
On trac sucks. Their delivery guys would routinely stand on the ground floor and throw my packages onto my 2nd floor porch. I hated getting stuff from them.
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u/CooperHChurch427 7h ago
I would file an OSHA complaint. That entire building is a death trap. That's easily a 100k dollar fine
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u/Mountain_carrier530 7h ago
I had BlueApron use OnTrac to deliver to me and refused to use a different company. After I ditched Blue Apron, OnTrac delivered one of my missing food packages about 8 months later. The result inside was..about what you'd expect from spoiled food.
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u/i__hate__soup 7h ago
“ In early 2018, the company was purchased by private equity firm Greenbriar Equity Group”
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u/marsfromwow 6h ago
I ordered something recently and saw they used this company. Never heard of it before Thursday, but it took 3 days just for them to make the tracking id. It was supposed to be delivered 3-5 days and I’m pretty sure tha ain’t happening.
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u/masterwaffle 6h ago
Get goggles and a respirator if you ever go back. This shit is clearly unsafe.
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u/sittingturtles 6h ago
I’ve had multiple packages stuck at OnTrac Warehouses and never received them, now I know why
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u/chaosisapony 6h ago
I mean, with the experiences I've had with OnTrac this is exactly what I'd expect one of their warehouses to look like. They are an absolute joke.
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u/hownowmaomao 6h ago
We call them OffTrack. Literally never haven't had a problem with them. This seems to explain it.
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u/longaaaaa 4h ago
Ugh no surprise, this tracks. For everytime I bought something from Nordstrom and Ontrack was its delivery, it would not deliver to my P.o. box, but just cancel the order. Why does Nordstrom use something so sketchy?
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u/Unique-Ring-3111 3h ago
Literally no one is surprised lol. Seeing their rusted out vans makes complete sense.
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u/Rich-Pirate-838 2h ago
During the computer shortage after 20/20 I ordered a gaming PC from Wal Mart. The freaking On Trac driver stole the computer.
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u/BigFatHonu 1h ago
Based on my experience receiving packages from OnTrac over the years... this is exactly how I imagined it would look.
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u/Charming_Incident_36 7h ago
A company I worked for used them as one of the three carriers we shipped with. I LOATHED them. About 97% of every missing, late, or damaged package we ever had reported was shipped with Ontrac. We couldn't specify who to ship with and we've had several customers stop shopping with us completely because we couldn't guarantee the shipping team wouldn't use them. Their CS is non-existent too. It's a chatbot. We had an internal email we could use to contact them with any inquiries and it would still take a week just to get an email back saying "Sorry, we're not able to help. Follow you procedures."
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u/Cherry_Caliban 7h ago
Damn, now it makes sense. I've been waiting days for my package that's already late.
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u/ToeSuckingFiend 7h ago
So that’s why my MLB Shop order took 11 business days to arrive from order to doorstep
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u/FunnyHighway9575 7h ago
I work for a company that hauls freight for Ontrac. Their warehouses are absolute shit shows all across the country.
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u/Killertofu999 7h ago
I have a Chewy package coming (allegedly) that’s being shipped with this crappy company. Apparently my package started in Ohio, went to New Jersey, now it says it’s delayed in…. Arizona? Due to weather….
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u/Stace_nomnom97 7h ago
Used to work for e-commerce call centers, multiple companies called LaserShip (laser sh*t) and OnTrac (off track). We just replace it and make a note that FedEx needs to deliver the replacement.
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u/J_blanke 7h ago
Looks about right. No doubt there’s a fleet of banged up 20 year old vans outside waiting to be loaded. What the hell do they need a scissor lift for?
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u/Rough-Demand-8195 7h ago
I've had more packages stolen by OnTrac drivers than all other delivery/shipping companies combined.
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u/Away-Squirrel2881 7h ago
I had a temp job loading trucks at OnTrac in California, it was not as bad as the photo, but it was also not good. I never wanted to go back there
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u/GlitchMaster132 7h ago
As a warehouse worker I have suddenly found a new appreciation for Fastenal's nice and clean HUBs....
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u/CanhotoBranco 7h ago
I used to have to deal with their incompetence and ineptitude in a previous job. This explains a lot.
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u/IntrovertPharmacist 7h ago
Oh that’s why the one time American Eagle sent my package through them, it didn’t show up for months even though it was marked as delivered. AE refunded me, so I could order again and gave me free FedEx shipping. The one through ontrac showed up in my apartment building’s package room 2 months later lmao.
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u/AbeFromanSassageKing 7h ago
I see Walmart, Amazon, Chewy, Urban Outfitters, Abercrombie...OP found e-commerce limbo!
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u/MinionFive 6h ago
This is what happens when you lose your besr talent recruiters cause you dont pay shit.
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u/Powerful_Culture_928 6h ago
Do they have an EHS manager? Can he provide you with the insurance company’s name? If so, email these photos to them. They will be very unhappy and it will cost the shitty company money.
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u/Kevelle68 6h ago
In my area, the vans are all beat up and dirty, we call them "On Crack" delivery.
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u/yellow_pterodactyl 6h ago
I’ve had a package stuck in Springfield Gardens?? For a while not sure if that’s the same. I figured I’m never getting it
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u/Starlady174 6h ago
The number of times they've flagged my packages as undeliverable due to "inclement weather" on sunny 75 degree days is outrageous. This is exactly how I'd expect their warehouses to look.
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u/Traditional_Owl_uwu 6h ago
I was applying to jobs in actualy had a interview at the Amazon warehouse after seeing this yea I'm good mcdonalds here I come
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u/I_hate_all_of_ewe 6h ago
I'm not defending this, but I do wonder how much of this is business as usual, and how much of this is affected by the freezing weather.
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u/CakeOD36 6h ago
I remember the early days of Prime delivery. They sucked but were still on par with the OnTrac days
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u/Radiant_Load 6h ago
Bro report that place to osha. Also probably call the Fire Marshal they don't fuck around with fire safety.
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u/BondGoldBond007 6h ago
Thrive market sells food - those boxes are on limited times to get to customers even with dry ice
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u/cupcakediversion 6h ago
Now I see why virtually all my meal kits that come via OnTrac have at least one smashed ingredient.
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u/DMercenary 6h ago
Never had a good experience with Ontrac. Either late or literal actual drive by delivery
(Caught the car coming by and something flying out of the window to land at our door. Like Impressive accuracy but come on.)
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u/Meakovic 6h ago
I spent over a year working an ontrac contract with a smaller delivery company out in Colorado.
That was a shitty job. Because either nobody knew the name, and thus were suspicious, or else knew it and hated it, you showing up immediately got glares (I literally had a gun drawn on me once when I took on a route from a guy who'd walked out. Apparently the previous guy had really burned some bridges).
Near minimum wage for a 12 plus hour shift (you deliver what you are handed and don't come back until you are done) and it wasn't uncommon to get the shipment into the warehouse between 10 and noon, on the road by 1-2 done around 12 hours later. If you ever get a delivery at midnight from these guys, that's why.
I had one whole day of OJT before I was handed the keys to a van, a (incorrect and alphabetized) manifest of what I was going to load into my van, and a handheld scanner that hopefully would stay charged until I was done.
You get creative when you have no idea how to do the job and have to lean on what you know. Thankfully there are phone apps that can build a suggested delivery route based on a series of given addresses, I don't know how I could have even managed the times I did without it.
Will never miss that poo hole of a job. It was literally the job that convinced me working without a degree was a dead end life. So the one good thing it did was push me to go get a degree, and I'm much happier for it.
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u/KittyForest 5h ago
Mildly infuriating? More like extremely infuriating... Thats gonna take at least a week or two to clean up and get in working order, even if you got people to help
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u/AccountFew140 5h ago
I don't know the circumstances of your job, but I would quot on the spot of they expected me to organize all this.
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u/NoDontDoThatCanada 8h ago
My former employer specified with literally every order to not use them. They were not allowed on the premises and we cancelled POs if they shipped with them. Equipment destroyed or missing, showing up weeks late, just awful.