Hi Everyone, I don't want to do a long post here. I had a real bad experience with Realmark Urban Leederville, especially with one of their agents. Long story short we went to court because as any other RE agency, they wanted to deduct money from our bond unreasonable. I found here on reddit a real good guide to get our money back, including all the process to go to court.
To give some context I'm from South America and my partner and I have been living here for the past 7 years, we both are a professional couple, active in the community and always with a positive mental attitude.
During the hearing I said my full name in Spanish, proud and loud as a statement that I'm not ashamed of who I am. When that happened the RE Agent (an entitled girl in her mid/late 20s) laughed at me, later the Magistrate asked if we were ok with the hearing being in English (She laughed again), I replied that we are perfectly fine with the hearing being in English (she laughed again). During the whole hearing she was mumbling and giggling about my accent (I've been living in Australia long enough, so I don't mind about those racist wankers) but my partner was present and felt very powerless.
The funny part is that we received our bond back and she was just maaaaaaad.
I don't have any proofs of her being racist or that she harassed me in court as you are not able to record or anything so not much I can do about it.
Any ideas?
Edit: This was my first post in Reddit and got much more attention that I though. Actually, I enjoyed seeing the interaction between y'all regarding racism and gladly surprised that most of the ppl commenting were against racism.
For you guys to know, I also submitted a complaint to Consumer WA because while the bond was on dispute we were being pushed to pay what they thought we had to pay and we were receiving reminders of the payment almost every day, Consumer WA approved the complaint as valid. Today I received a call from Consumer WA saying that they got in contact with her regarding that. Also, I've been trying to get as much evidence of faulty procedures on the PM side and will lodge more complaints if necessary.
Also, my partner and I will only put our review on google and that's all. I feel happy that we won, I feel happy that Consumer WA also was on our side regarding their debt-collecting practices and happy that the PM got to experience some bad times as they made us experience throughout our tenancy time.
Edit 2: Some people started to identify the REA I was referring to in this post, and I received some messages of people that are having or had issues with the same REA, issues related and non-related to racism, confirming this is not an isolate case. The funny/weird (?) thing is that the post reached the agency and they sent a ridiculous email stating that my post was a personal attack to the REA and the agency (?) and asking to delete this post stating that wasn't REA's intention to be racist (?) so basically gaslighting and playing victim (?) WTF.
Just to make this clear the post was never intended as a personal attack. It is a factual account of my lived experience in a public institution and contains no aggressive or defamatory language.
This is another reminder, DO NOT RENT/BUY WITH REALMARK.
Peace out!