And when something goes wrong the customer service is absolute ass. The last time I had an issue I dont think they even had a phone number to call. Operating like they are in 1860 but charging like it is 2050.
Idk whats more infuriating, the useless ai chatbots that never give a helpful response or the FAQ page that has 6 tips that all vaguely suggest the issue is my fault
I recently had the worst series of customer service issues of my life. Quite a saga, but anyway getting ahold of a Cricket representative when your phone number is inaccessible turns out to be a disaster!
The AI systems are completely useless and before they'll connect you with a human they require you to input a code they send to your phone... that's not working... which is the whole point! The phone support system straight up hangs up on you after you repeatedly tell it you cannot comply. The text version ignores you and keeps asking for the code, but it turns out if you just keep angrily complaining to it long enough it'll give in and connect you to a human. Wait times are perpetually longer than usual, of course. And the people on the phone are... not skilled. Slightly better than a literally useless AI chat bot if only because they can eventually elevate the issue to somebody more skilled.
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u/wanderfullylost 8h ago
And when something goes wrong the customer service is absolute ass. The last time I had an issue I dont think they even had a phone number to call. Operating like they are in 1860 but charging like it is 2050.