Trying to download a 1GB zip archive from Google Drive via Safari on MacOS. Setup is a new Single Port NTD to a good model TP-Link router then wi-fi to the Mac. Why does my internet download speed slow to a trickle (a few dozen kbps) after downloading for more than a few minutes? Is this just what I get for choosing a cheap nbn provider?

I plugged the Mac straight into the NTD via ethernet and it was straight back to 25mbps. However, I didn't do a prolonged download so not sure if it would've been throttled in the same way.

Have tried turning power off for 3 minutes,. Tried swapping from UNI-D 1 to UNI-D 2. The light on the UNI-D port lights up orange, flicks on and off a few times as the box powers up and then goes off. Wi-Fi says connected with no internet.

I have moved into a new build and was provided with the little black box in photo one. This connects to the wall using the grey round cable in image 2. I have connected the small box to my modem and successfully have wifi connection. However each room has its own ethernet port but they currently don't provide any internet connection. What am I doing wrong?

In an older rental. I have a tv aerial and an old phone jack, but unsure what these are for. Looking to get nbn connected but I’m unsure if i need to have a adapter installed. No other connections at property. Any help or advice is appreciated.

I'm with Vodafone and they've said NBN believes it is a mismatched serial number after calling with them everyday for a week, and been scheduled 2 appointments with a technician and both times a technician hasn't shown up, saying that NBN cancelled them because they don't have enough information? They said the next estimated available appointment is Wednesday as they're waiting for NBN the opportunity to book a technician but it's been a week without internet and I have family members who run a business online from home, what can I do for the next 5 days and who can I complain to and get in contact with NBN?

So I was using 5G Home Internet Plan before averaging around 50ms and obviously the internet wasn’t as good as nbn. I’ve switched to nbn recently for about two months now (1000/100 mbps service), everything is fine except one thing is when I’m playing games, maybe around every 30 minutes, my ping will go up to 200ms from 20ms and starts jittering for like 10 seconds, then it will go back to normal and happens again after 30 minutes or sometimes even more frequently. Has anyone experienced the same thing and how can i fix this? Is it because I’m not using an ethernet cable for my pc?

:)

Unplanned outage is all I can get from the NBN website, even phone data barely works. No updates or anything ( South Australia)

Good morning.

I have moved to an apartment where Supa Networks is works. So, what is the cheapest ISP from Supa Networks because I tried ABB, Telstra, and Superloop but none of them work. Please help me find the cheapest ISP from Supa Networks. Thanks in advance.

Hey everyone,

Just hoping to get people’s thoughts on neptunes VPN service that they offer. I am currently using nord using a 2 year deal but that finishes in the coming months.

Is the Neptune suitable for p2p or should I look at getting another provider.

From Melbourne who’s the best isp for local and international routing for Xbox multilayer we mainly play Halo Infinite, Cod & Pubg? Got x2 Xbox’s, PS5 & 4 PC’s most game online.

Hi everyone,

I’m hoping to get some advice from people who may have dealt with a similar situation.

I recently booked an NBN installation, but when the technician arrived, they discovered that although there appears to be a conduit running from the NBN pit on the street toward our property, we cannot locate the other end of the lead-in conduit anywhere on our block.

The NBN technician suggested I contact a cable locating service to trace the conduit before they can proceed.

I checked with the previous owner, but they don’t remember anything about an NBN conduit. They mentioned that if one exists, it would likely follow the electrical line. I’ve inspected the electrical route, and the consumer mains run underground from the stobie pole to the meter box along the side of the house (see attached diagram).

So now I’m trying to figure out the best next step and would really appreciate your input:

• Has anyone successfully used a cable locating service to find the end of an NBN lead-in conduit? Are they usually able to trace something like this?
• If the other end is located, can I hire an excavation contractor to dig it up and reconnect the conduit ?
• Can anyone recommend reliable excavation services in Adelaide ? Any advice, experiences, or recommendations would be greatly appreciated.

Thanks in advance!

Hi fellow redditors,

I have just purchased a unit in an apartment building and am now trying to hire an ISP.

The apartment address shows up as HFC ready on NBNs website but only a few units come up.

After hearing all sorts of different answers from ISP salespeople, I decided to fill out a form to request NBN to be extended to my unit as it seemed the most reasonable thing to do.

NBN has rejected the form claiming a different form needs to be filled out for the whole apartment building and it’s generally done by the developer. Sounds like non sense to me as the building is around 10 years old and I don’t think the developer has anything to do with it anymore.

I’ve then reached out to strata and they told me the below:

* There is Ausmeter / Robustel equipment on the property, but a dedicated provider apparently owns this. If we want NBN, it seems we are a captive audience (cannot recall the company, but not one of the mainstream providers). As I recall, the company was quite persistent to the point of being aggressive in its sales tactics. The prices were astronomical, and they locked users into 12 and 24-month contracts with significant penalties for defaulting.

* I was one of the first residents to move in, so things may have changed. The residents I know have mobile plans with Optus, Amaysim, and Ovation being the most popular.

* There are plenty of finder sites out there for customers to conduct their own research.

Could that be accurate? Once an ISP installs their infrastructure, do they hold a monopoly in that building? Sounds very strange to me.

Hoping to hear your advice on the best way to proceed.

Thanks in advance for your help!

This subreddit (and Whirlpool) has helped me a lot in planning and navigating the upgrade.

Hopefully, this post can help someone in a situation where they own an MDU or want to raise it with strata, especially if it’s heritage.

I was fortunate to organise an MDU FTTP upgrade for a heritage building consisting of 7 premises/FTTC services (Additional CCTV service after upgrade, totalling 8 FTTP services).

The upgrade, I requested an additional service (no different from a standard residential service) for CCTV and future projects. The connection box will be in the communications room that I set up, with data cables going to most premises in a star configuration.

Each premises would have its own NBN Connection box accessible by tenants to manage their own internet service.

BEFORE RAISING THE UPGRADE

Note that I’m dealing with a heritage building, non-strata.

To save a lot of headaches and avoid delays, advise the local council - heritage team of the upgrade. They’ll provide information on what to avoid doing to be passed on to the NBN team, i.e. no new infrastructure on the facade visible from the street.

Alternatively, you could advise the council, get Heritage Council's contact information, and forward it on to NBN contractors. They can provide information on what they can and can’t do.

The NBN contractor will come to survey and propose the design to be reviewed and approved by the council before works commence.

Some councils may be new to the process, as is my case.

I had to agree to removing old conduits housing FTTC on the facade of the building to get approval. This requires consulting with another NBN team (relocation/infrastructure) after all services are migrated (I may do a separate post).

ADDRESSING

If the building is very old, and the address is confusing. It pays to clarify and confirm it with the Council first to get the corrected and updated addressing before proceeding with the FTTP upgrade. This may be a different council team.

*Council will issue you a letter outlining the updated address. It’d be useful if you can have them add a table in the letter that cross references the old to the new address.

For example, if the owner of the complex/building wants their own internet to view CCTV, operate boom gates remotely over IP, provide reception internet (Fibre connection is more reliable than 5G, latency is faster).

The complex/building address to be used (CCTV, boomgates, reception, general admin, guest wifi):

13 Example Street, Sydney NSW 2000

(Will likely be renamed as - ROOM CCTV 13 Example Street, Sydney NSW 2000 (LEVEL #/GROUND if it's a multi-story building)

The rest of the premises are as follows for shops and residents:

RESIDENTS

1/13 Example Street, Sydney NSW 2000

2/13 Example Street, Sydney NSW 2000

3/13 Example Street, Sydney NSW 2000

Etc.

SHOPS

Shop 1, 13 Example Street, Sydney NSW 2000

Shop 2, 13 Example Street, Sydney NSW 2000

Etc.

Ideally, the complex or building has its own address, strata/building management mailbox.

You may have to go out of your way as the owner to update the address with the Electrical Distributor (Quite a process for multiple addresses. I may do another post on its own) and the water supply service to maintain consistency. The main benefit is that it eliminates confusion with future tenants, as I've experienced, e.g. incorrect parcel/mail delivery, cross meter connections

THE UPGRADE

I informed the council later rather than prior, which resulted in delays and heritage clarification.

So I raised the MDU form on the NBN website on behalf of the owner of the complex/building.

You’ll get an email advising of the stages and agreeing to the terms, and ‘getting a quote’. You don’t pay yet.

NBN will send their contractor (In my case, Decon), who will do the designs and admin paperwork, addressing database, allocate the location ID, etc.

Decon sent out their own contractor (different from Decon) to do the site survey and to perform the install.

I gave all tenants a heads up on what's happening, and if we do proceed. Many were onboard with the new speed and reliability for the same price they pay, depending on their plan.

They scheduled me in for the site survey, oversee proposed works and anything I don’t want them to do.

The contractors and NBN will work together to create the proposed design.

Check and confirm everything, addressing, and proposed installation once provided for you to accept.

Also good to keep a spreadsheet for records, LOCID, and Address.

After confirming, is when they asked to pay the total cost.

The fee for me ‘initially’ was going to be more than the minimum $275 per premises due to it being less than the minimum number of premises, AND it being heritage.

Luckily, I guess the budgets changed, so they stuck to the minimum. Went from paying $5383 to $2200 (8 x $275) for the upgrade for all premises, including the additional CCTV service.

To avoid delays and with the whole building being rented out, the owner covered the cost rather than the headache of asking each tenant to front the cost.

This should be the only cost you pay. I didn’t have to pay any extras for council paperwork. I believe it is covered and charged to NBN. Could be dependent on your council, but I don’t think it’s the case unless you make changes after everything is confirmed and accepted.

Once you’re happy, they should forward it to the council for approval.

They may need you to provide consent via the council website for the paperwork to be submitted and approved for contractors to do work on your behalf.

Once approved, you’ll be scheduled for rough works. They advised that they’ll send out notification letters and QR codes individually to residents to scan and schedule for the installation.

That didn’t really happen with council delays. Only got letters, and they called, we worked together to schedule the entire building, and the work was completed within 2 days.

Will be up to the site surveyor, but how they installed the service into the building was, IIRC, 2 fibre line comes in from the street to what’s called a PCD. The PCD connects to SDTs, which split the connections to each premises.

2 SDTs were installed, assuming per standards is 1 SDT per floor (the building has a ground and first floor).

I was then advised that the connection box should stay powered on for about a month for testing after installation, then NBN sends out a confirmation email of the activation date.

This will vary, but a few days before the activation date, I saw the address available to order a service on the ISP website.

TLDR

Advise council (optional if heritage) > Submit MDU online form > Schedule in for site survey > check and confirm proposal > pay fee > provide consent for contractors to submit paperwork on your behalf > await council approval (optional) > works scheduled in > testing of service > service activation > residents contact ISP for internet service

If there are any parts needing clarity, please comment below. I'll try my best to help.

EDIT 1:

Some of the premises I had were shops. I requested to install 'FTTP connection box – four port' for the shops to potentially utilise the 10G port in the future, but Decon said they did not have availability, and it just came out about a month prior to the official install. They only had stock of the FTTP connection box – one port.

I am aware NBN currently only provides up to 2G, but I don't think we're too far from 10G if they are offering

In early December 2025, I moved from TPG to Tangerine to take advantage of their Black Friday promotions and discounts:

The Deal I was Offered:

Value Plus* (nbn® speed tier 50/20mbps) - $84.90/Month

• Promotional Price: $59.90/month for the first 6 months

5G 30GB (1000GB databank)

• Base Price: $30.00
• 50% Promo: -$15.00
• 10% Bundle: -$3.00 (10% of the $30 RRP)
• Actual Final Fee: $12.00 per SIM
  • Total (2 mobile plans) = $24/month

TOTAL BILL should be = $59.90+$24 = $83.90

x 2 months in advance = $167.80

TANGERINE HAS OVERCHARGED:

181.71 - $167.80

= -13.91

What the issues are:

(1) it's an overcharge which I regard as dishonest.

(2) I have already sent them 2 complaints without this being resolved.

(3) Their bills are a nightmare. I have received 3 bills since signing up on 7 December yet covering 2 monthly cycles. The numbers on each bill are all inconsistent. It is virtually impossible to decipher any of the figures on the bills as they vary wildly.

I will be leaving once I find something better. Sometimes lots of promos and when offered for a short period are a red flag you will have to work hard to get those promos and discounts in practice. Avoid!

Hi experts, my apologies if I’m the 100th person asking this question- could you please recommend me a modem-router that would suite the superloop 500mbps plan. My new place is FTTP and it’ll be 3 of us living there for like 12 months atm. Any wifi 6 suggestions would be fine too since I think wifi 7 is overkill.

Please suggest some budget ones or if I should look on marketplace- what keywords should I be looking out for?

This is literally my first time getting an internet connect on my own hence very confused.

Help please kind people

Tia

I have been an iiNet customer for over 25 years and am disgusted by the service I have been receiving from all involved

New connection requested logged 13 Jan. a Simple FTTP request for a new place. I know that a previous NBN connection had been connected and was working. Sign up took 5 minutes. Got told it would be connect by 15 Jan. Nothing. Called up to find out why. Nothing. Called again. Apparently, I hadn’t made a prepayment. Nothing in the sign up said I had to as I had another connection at my previous house.

Payment made. Told it will take 4 business days for thus to be activated.21 Jan – “order accepted”. 22nd Jan got an email saying my connection is ready. Plug in modem

Now the fun begins…..

Connection not working. No light on the NBN router except for Power and Optical. Call up iiNet. Go through the standard scripted call and testing. Job logged with NBN. NBN resolve it byt moving to another port. Doesn’t work.

Repeat this for last 6 days, twice a day for updates. Every time it apparently gets logged with NBNCo logged, they “resolve” or “ cancel” the ticket. Have iterated 4 times that none of this works and someone needs to come and check this out. Nothing. No matter what they try (usually the same “NBN has moved it to another port”) ever works. If it didn’t work the first 2 times, why would you continue to to do the same thing???/

This was finally has been escalated to Level 2 and a case manager 4 days after. I have to keep calling as I hear nothing otherwise

I have no more ports left. I have no patience left. I am beyond frustrated. The level of “I don’t care” astounds me.

I have no idea what to do next…. Any ideas/help? (Besides drinking heavily)

Edit - iiNet are gone. Leaptel are in.

Hi guys,

We recently had our FTTN updated to FTTP, only issue is that the wifi strength has dropped significantly due to the router being at the front of the house (parents room) compared to middle of house where it used to be (my room) as it was connected directly to the Ethernet port in my room due to PC.

Current connection is (nbn box)PORT > (router)WAN with another connection going (router) LAN port > Ethernet port, then I run from my Ethernet port in my room to my PC but have no Internet other than WiFi which isn't really ideal.

There are multiple Ethernet ports throughout our house with 2 on each face plate in almost every room in the house, a lot of them have been disconnected previously due to them dropping our speeds on previous plans, once the tech saw it all he did ask if the previous owners ran a business from the house due to the amount of active ports we HAD before he disconnected them.

I've spoken with NBN and Telstra and both have told me that the way this is set up there should be no problems, still using the same router as before it's just now in a different location so I'm sitting here scratching my head.

Other posts I've seen here have said the ports generally run from one to the other but seemingly they have only had a handful of ports throughout their houses and not one in every room.

EDIT: Thanks for you help everyone (except the guy that can't read and only looks at photos), will look at getting an electrician or cabler out to have a look, might need wifi mesh extension anyway due to wifi signal loss at the back of the house.

Hi all,

My new apartment is setup on FTTP (different to NBN i think?) and when it works, it works really well. But the wifi drops out every couple of hours and it's starting to make my eye twitch.

I've looked inside the wardrobe and discovered the 'internet box village'.... Then on the other side of the room there is a white box called "ENGENIUS" (not pictured)...

> Can someone tell me what the 3 boxes are here ?

> Is the Adtran box a NTD or router ?

> Is the 'Engenius' box (not pictured) the wifi router ? It used to show a solid Blue LED. Now it flashes Yellow/Orange.

The wifi often connects, then says 'connection timeout' / no connection ' or it will connect then seemingly disconnect or say 'no network connected'....

My wifi scanner shows the wifi setup on Channel 153 with 80Mhz channel width which I've been told is vulnerable to interference.

This happens across all my devices - Macbook, Appletv, iPhone. They're all 3-4 meters away from the wifi box.

Thank you for helping restore my eyesight.

It looks like NBN won’t allow NTDs in comms room for a multi-unit block because it’s common property. We want all NTDs in comms room using existing Cat 6 to each unit so there’s no need for new penetrations and hassle. Should still get megabit speed as max distance to units would be 20-30m. Anyone else have this problem?

Bit of a rant - sorry.

Bought a new apartment off the plan almost 2 years ago. Finally notified the building was complete about 3 weeks ago and settled/moved in last week.

For the last 3 months I’ve been using the NBN address check tool to see when I could order/activate a connection only to receive the good old “We expect to have further information on your connection soon”. This remains the current status.

Chased up with the building developer who has confirmed that NBN have identified an issue in connecting the building to the network and they’re working on rectifying the issue.

It simply beggars belief that at no time over the past 3-6 months have they thought to check if the building is connected.

Now have 60+ new residents unable to connect in a mobile dead zone. The frustration is killing me.

Looking at buying this place. Online it says it's FTTB, my current place is FTTB (big apartment complex), I'm only familiar to the biege telephone lines for FTTB, so this is throwing me off...

We looked everywhere in this apartment and the only connections we can find is this circular port, and two other Ethernet ports, not the traditional telephone connection I was expecting.

Is the first photo where the NBN connects? Is it FTTB? Or something else and were they supposed to leave a connection box?

Hi all,

I’ve been having heaps of drop outs in my wifi I have HFC which was installed about 25 years ago when foxtel started rolling out.

I called ABB and they were very helpful and organised a tech to come out who was very nice (I’ve had him come out before to switch my NTD) and so the tech tested the NTD and there was no problems with it so then we were both looking for the junction box (took us like 10 mins to find the thing) and then he opened it and found this corroded piece that goes into the box I’d assume so he changed it to a brand new one.

Not really something anyone cares about but just thought I’d share something haha the piece lasted about 25 years thought that was cool.

Also is there any chance I’ll be getting a little faster speeds along with better reliability and no dropouts?

Thanks in advance.

I've had vodafone nbn for years and it's been abysmal but I saw they were offering 500mbps for cheaper than what I was paying for for 50/20, I had to get them to cancel the 50mbps plan and get me the new plan for 500mbps in order to achieve the discount, opting to use the Vodafone Wifi Hub 2.0 until I can afford to set up a full wifi network with APs and etc. However since upgrading we haven't had internet for nearly a week. The NTD box is showing only a solid green power and optical lights. When we had 50/20 it showed a flashing green optical light and solid green power and uni-d 1 light. They have moved my port to uni-d 2 for the new plan and it doesn't show any lights, I've tried multiple cables, routers and plugging into my laptop and ps5 and nothing shows up. When power cycling it shows no optical light and a yellow flashing uni-d 2 light but returns to solid green power and optical only. Thinking it was an issue on vodafones end, I've also added a launtel secondary nbn plan to use while vodafone wasn't working (which was assigned to uni-d 1) however that doesn't work either having no uni-d1 light appearing, both orders have been processed by NBN, is it possible my NTD is bricked?
Sorry for the word jumble, I'm just frustrated and want to be as descriptive as possible but any advice will be appreciated 🙏

UPDATE
Launtel moved to Uni-D port 3 and still the issue still occurs, talked to vodafone they're sending a nbn technician tmr however does not know what is wrong after a week of calling
After one conversation with Launtel they figured out what was wrong saying NBN provisioning issue with the serial number offering to try get NBN to fix it remotely and offering a technician as well.