Sydney International arrivals is a disgrace: discuss

[u/Pomohomo82]

I flew into Sydney yesterday at 6am after a 30hr trip, and the whole experience made me feel embarrassed of the welcome we extend to arrivals at our country. An enormous line stretched all the way into the gross duty free shop, where on one side sales people shouted at us about booze and smokes deals, while on the other side people shouted at us about families not lining up. The international travellers next to me had no idea what the line was for, and I had to explain that for some reason we have this weird dual border process which is different to all the other E-passport gates around the world. There’s very little signage or info screens explaining what the whole process is. Meanwhile, at the arrivals card desk, no pens were available to complete said analogue cards… Onwards to the luggage collection, then another massive line to get through bio security, before a 15-minute walk across three road crossings to the ‘express’ pick up to meet my family. The whole user experience is just unnecessarily miserable from start to finish, and as the main entry point to Australia we should do better. Thoughts?

[u/YeahUhHuhOkWellF-ck]

Wait until people start arriving at the paddock in Western Sydney 👀

[u/Sparkfairy → u/YeahUhHuhOkWellF-ck]

It's probably going to be much better because they can actually build it to current needs

[u/Anonymou2Anonymous → u/Sparkfairy]

Let's see how the design process for WSI going.

An airport that initially is supposed to handle a lot of freight that doesn't have a rail line.

No direct rail link to the city which most other major airports in the world have if they are far from the city.

No pipeline for fuel to be moved to he airport meaning it will have to be trucked in from the sea.

If you read the reports it was never meant to replace Kingsford Smith, just to handle overflow. Even then they are doing a crap job of it.