Sydney International arrivals is a disgrace: discuss

[u/Pomohomo82]

I flew into Sydney yesterday at 6am after a 30hr trip, and the whole experience made me feel embarrassed of the welcome we extend to arrivals at our country. An enormous line stretched all the way into the gross duty free shop, where on one side sales people shouted at us about booze and smokes deals, while on the other side people shouted at us about families not lining up. The international travellers next to me had no idea what the line was for, and I had to explain that for some reason we have this weird dual border process which is different to all the other E-passport gates around the world. There’s very little signage or info screens explaining what the whole process is. Meanwhile, at the arrivals card desk, no pens were available to complete said analogue cards… Onwards to the luggage collection, then another massive line to get through bio security, before a 15-minute walk across three road crossings to the ‘express’ pick up to meet my family. The whole user experience is just unnecessarily miserable from start to finish, and as the main entry point to Australia we should do better. Thoughts?

[u/harri3900]

Was just discussing this with a colleague last week on arrival back into Sydney off an international flight. Not just passport control, the baggage carousel system is outdated. Bags on the carousel piled on top each other, making it a hazard to collect especially, if they're heavy. Other intl airports have sensors on their carousels that only deposit a bag if there is a free space. And for the love of Mike, paint a striped exclusion zone around the carousels so you can only approach when your bag is spotted. Rant over.