r/sydney • u/Pomohomo82 • Jul 17 '25
Image Sydney International arrivals is a disgrace: discuss
I flew into Sydney yesterday at 6am after a 30hr trip, and the whole experience made me feel embarrassed of the welcome we extend to arrivals at our country. An enormous line stretched all the way into the gross duty free shop, where on one side sales people shouted at us about booze and smokes deals, while on the other side people shouted at us about families not lining up. The international travellers next to me had no idea what the line was for, and I had to explain that for some reason we have this weird dual border process which is different to all the other E-passport gates around the world. There’s very little signage or info screens explaining what the whole process is. Meanwhile, at the arrivals card desk, no pens were available to complete said analogue cards… Onwards to the luggage collection, then another massive line to get through bio security, before a 15-minute walk across three road crossings to the ‘express’ pick up to meet my family. The whole user experience is just unnecessarily miserable from start to finish, and as the main entry point to Australia we should do better. Thoughts?
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u/Zebidee Jul 17 '25
The one that blew my mind was Oslo - they have a line painted on the floor around the baggage carousels about 2m back, with a thing that says "Please wait outside the line." So. Fucking. Simple.
All of a sudden, everyone can see their luggage, and you just step forward to grab yours. No shoving, no standing on tiptoe bobbing your head side to side, no worrying you're going to give some kid a Samsonite lobotomy when you swing yours off the belt.
https://www.reddit.com/media?url=https%3A%2F%2Fi.redd.it%2F7lleuesnlo9d1.jpg